Shipping & Returns
Shipping Policy
Last Updated: August 13, 2026
Order Processing Time
Most orders are processed and prepared for shipment within 1–3 business days. Personalized, engraved, or custom-made items may require additional processing time. During busy seasons or holidays, processing times may be longer. Processing time is separate from shipping transit time. Orders are generally processed Monday through Friday, excluding major holidays.
Shipping Methods & Delivery Estimates
Available shipping methods and estimated delivery times will be displayed at checkout. Shipping carriers may include USPS, UPS, FedEx, or other available carriers. Estimated delivery dates are provided by the carrier and are not guaranteed. Actual delivery times may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you have questions regarding your shipment, please contact us at hello@sotaniagifts.com.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.
Personalized & Custom Orders
Because personalized and engraved products are made specifically for each customer, please carefully review all personalization details before placing your order. Once production or engraving has begun, changes may not be possible.
Lost, Delayed, or Damaged Packages
If your package appears delayed, please check the tracking information first. If your order arrives damaged or defective, please contact us immediately with photographs of the damaged item and packaging.
International Shipping
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer. Certain products including lighters may be subject to shipping restrictions depending on destination.
Return & Refund Policy
30-Day Return Policy
For eligible non-personalized items, you have 30 days after receiving your order to request a return. Items must be in original, unused condition with all original packaging. To request a return, please contact us at hello@sotaniagifts.com before sending anything back.
Personalized & Custom-Made Items
Personalized, engraved, or customized items are generally final sale and are not eligible for return or refund. This includes engraved pens, Zippo lighters, golf accessories, and any item personalized with names, initials, dates, or messages. If your item arrives with incorrect personalization due to our error, please contact us and we will resolve the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us at hello@sotaniagifts.com as soon as possible with photographs of the item and packaging.
Exchanges
We generally do not offer direct exchanges for personalized or custom-made products. For non-personalized items, the fastest option may be to return the eligible product and place a new order once the return is approved.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Once a personalized item has entered production, we may not be able to make changes or cancel the order.
Refunds
Once we receive and inspect an approved return, we will notify you of the refund decision. If approved, refunds will be issued to your original payment method within up to 10 business days.
Contact Us
For any questions regarding shipping or returns, please contact:
Sotania Gifts
Email: hello@sotaniagifts.com
