Return & Refund Policy

At Sotania Gifts, we take pride in creating high-quality personalized and engraved gifts. Because many of our products are custom-made specifically for each customer, our return policy varies depending on the type of item.

30-Day Return Policy

For eligible non-personalized items, you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in its original, unused condition and returned with all original packaging and accessories. Proof of purchase may also be required.

To request a return, please contact us at hello@sotaniagifts.com.

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

Return shipping costs may be the responsibility of the customer unless the return is due to our error, a defective product, or a damaged item.

Personalized & Custom-Made Items

Because personalized and engraved products are custom-made specifically for you, personalized, engraved, or otherwise customized items are generally final sale and are not eligible for return or refund.

This includes, but is not limited to:

• Engraved Zippo lighters

• Personalized pens

• Engraved golf accessories

• Custom gifts

• Items personalized with names, initials, dates, messages, logos, or other custom designs

Please carefully review all personalization details, including spelling, dates, punctuation, and design choices, before placing your order.

We are not responsible for errors in personalization information provided by the customer.

However, if your item arrives with incorrect personalization due to our error, please contact us and we will work with you to resolve the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at hello@sotaniagifts.com.

To help us evaluate the issue, we may request photographs of the item, packaging, or shipping damage.

If the issue is determined to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other solution.

Zippo Lighters and Other Used Items

To be eligible for a return, eligible non-personalized Zippo lighters and other products must be unused and in their original condition and packaging.

Items that have been used, fueled, damaged after delivery, or altered after purchase may not be eligible for return.

Personalized or engraved Zippo lighters are custom-made and are generally not eligible for return unless there is an error or defect caused by us.

Exchanges

Because many of our products are personalized or custom-made, we generally do not offer direct exchanges.

If you received an eligible item and would like a different product, please contact us to discuss the available options.

For non-personalized items, the fastest way to receive a different item may be to return the eligible product and place a new order once the return has been approved.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate changes or cancellations before production or personalization has begun.

Once a personalized or custom item has entered production, we may not be able to make changes or cancel the order.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have certain cancellation or return rights under applicable law.

Please note that customized or personalized products may be exempt from the standard 14-day withdrawal right when the product has been made to the consumer's specifications or clearly personalized, subject to applicable law.

For questions regarding returns or cancellations for orders shipped to the European Union, please contact us at hello@sotaniagifts.com.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@sotaniagifts.com.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Sotania Gifts
Email: ebaypark2@gmail.com