Shipping Policy

Last Updated: August 13, 2026

Thank you for shopping with Sotania Gifts. We take pride in preparing and carefully packaging every order, especially personalized and engraved items.

Please review our shipping policy below before placing your order.

Order Processing Time

Most orders are processed and prepared for shipment within 1–3 business days.

Personalized, engraved, or custom-made items may require additional processing time depending on the product, customization details, and order volume.

During busy seasons, holidays, or periods of high order volume, processing times may be longer.

Please note that processing time is separate from shipping transit time.

Orders are generally processed Monday through Friday, excluding major holidays.

Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed at checkout.

Delivery estimates begin after your order has been processed and shipped.

Shipping carriers may include USPS, UPS, FedEx, or other available carriers.

Estimated delivery dates are provided by the carrier and are not guaranteed unless otherwise specifically stated.

Actual delivery times may vary due to factors beyond our control, including:

• Weather conditions

• Carrier delays

• Holidays

• High shipping volume

• Incorrect or incomplete addresses

• Customs processing

• Other unforeseen circumstances

Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information.

Please allow some time for tracking information to become active after your package has been accepted by the carrier.

If you have questions regarding your shipment, please contact us at hello@sotaniagifts.com.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address if the order has not yet been shipped.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Sotania Gifts is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges required to resend the order.

Personalized and Custom Orders

Because personalized and engraved products are made specifically for each customer, please carefully review all personalization information before placing your order.

Once production or engraving has begun, changes to personalization details may not be possible.

Please ensure that all names, dates, spelling, punctuation, and other customization details are correct before completing your purchase.

Lost, Delayed, or Stolen Packages

Once an order has been accepted by the shipping carrier, delivery is generally handled by the carrier.

If your package appears to be delayed, please check the tracking information first for the most current delivery status.

If a package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, building management, or the local carrier.

If you believe your package has been lost or misdelivered, please contact us at hello@sotaniagifts.com. We will make reasonable efforts to assist you in resolving the issue.

Damaged Packages or Products

Please inspect your package and product upon delivery.

If your order arrives damaged or defective, please contact us as soon as possible and provide photographs of the damaged item and packaging, if requested.

We will review the issue and work with you to provide an appropriate resolution.

International Shipping

International shipping availability may vary depending on the destination and product.

Customers are responsible for ensuring that the products they purchase can legally be imported, possessed, and used in their destination country.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Sotania Gifts is not responsible for delays caused by customs processing or for packages delayed, rejected, or returned due to import restrictions or regulations in the destination country.

Zippo Lighters and Restricted Products

Certain products, including lighters, may be subject to shipping restrictions depending on the destination and applicable carrier regulations.

Some products may not be eligible for international shipping or may require specific shipping methods.

We reserve the right to cancel an order or request additional information if we are unable to legally or safely ship a product to the customer's location.

Shipping Delays

While we make every effort to ship orders promptly, we are not responsible for delays caused by circumstances beyond our reasonable control.

These circumstances may include carrier disruptions, severe weather, natural disasters, customs delays, labor disruptions, or other unexpected events.

If there is a significant delay affecting your order, we will make reasonable efforts to provide updated information when available.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Sotania Gifts
Email: hello@sotaniagifts.com